# Support

Write to us with your iPhone model and iOS version. A short screen recording helps.

liftcamera_ios@catchingnow.com

## The rep count is off

Check the camera position for the lift in Settings. Keep the plates on the bar in view, not cut off by the frame or hidden by the rack. You can correct the count on the Reps tile before saving.

## No bar speed

Bar speed needs the plates to be recognized. Film so the near plate is clearly visible, and choose calibrated or bumper plates in Settings to match yours.

## “This set wasn’t recorded”

The video couldn’t be written to your iPhone, usually because storage is full. Free up some space and film again.

## “Camera paused”

Another app is using the camera, a call is in progress, or the iPhone is too warm. Filming resumes on its own.

## Importing from iCloud

Videos stored in iCloud are downloaded first. If a video can’t be opened, check your connection and try again.